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Sarah Wallace


Analyst, Heavy Reading

Sarah focuses on service provider IT, including all aspects of BSS/OSS. She also focuses on BSS/OSS managed services, big data analytics, mobile commerce, mobile banking and telcos in the collaborative economy.

Her reports for Heavy Reading include:

Prior to joining Heavy Reading, Sarah served as an OSS analyst for RHK and as a senior editor for TelOSSource Magazine. She has worked as a journalist for trade publications in the call center industry and has also served as a writer/consultant in social media for global brands.

She can be reached at wallace@heavyreading.com.

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