Please contact:
David Williams
Global Director of Sales, Research
or via email at:
Caroline Chappell
Caroline writes the Services Software Insider, Caroline writes the Services Software Insider, addressing the latest developments in telecom service delivery technology and service provider IT (SPIT). She was most recently with Ovum, where she wrote a number of market reports and led large market research projects for clients including IBM and BT. Caroline has been a freelancer since 1993, focusing on various aspects of the IP market and IT/telecom convergence. Her clients have included the European Commission, for which she carried out several research projects in conjunction with European partners, a range of U.K. ITC services companies, and several other analyst firms. She writes regularly for Capacity magazine. She is based in North Dorset, U.K.