Heavy Reading
EXECUTIVE SUMMARY

Telco Transformation: Change or Die Trying

Incumbent telcos have been facing change from outside forces since the wave of privatization and deregulation started in the mid 1980s. Regulatory change, consumer demand, technology developments, and the Internet have all affected the incumbent telcos' external operating environments, which in turn has forced the need for dramatic change within the telcos themselves.

The need for telco transformation is most evident in new technologies and services – the areas that have been the focus of Heavy Reading's research and analysis since its inception. But true transformation requires more than hefty doses of capital spending and the development of next-generation services; it also requires a fundamental shift in the ways that telcos approach, plan, and execute their businesses. Such internal transformations are more difficult to identify and quantify, but understanding them is invaluable to charting the future course for network operators.

Telco Transformation: Change or Die Trying provides an evaluative framework for measuring how incumbent telcos are approaching the need for internal process transformation, their relative progress in the transformation process, and how much further they need to go in their efforts to become truly competitive providers of 21st-century services.

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Heavy Reading selected ten of the world's largest network operators for this study, including:

AT&T
Bell Canada (BCE)
BT
Deutsche Telekom (DT)
Orange (France Telecom)
Sprint Nextel
Telefónica
TeliaSonera
Verizon
Vodafone


We evaluated each network operator on a series of three dozen key criteria, divided among the following six categories:

Management commitment
Organizational flexibility
Partnerships
Applications platform development
Next-gen network infrastructure deployment
Initial next-gen service offers



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We assigned individual weights to the criteria in each grouping, and then assigned scores to each operator reflecting our evaluation of its performance to date. The individual and aggregate ratings provide a comprehensive, independent assessment of how well these key incumbents are meeting the transformation challenge in terms of changing internal processes and functions to survive and thrive in a telecom environment vastly different from the heyday of telco incumbency.


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Each operator's ratings also are aggregated and analyzed independently, using the Heavy Reading Hexagon, providing readers with a quick reference for where each carrier stands relative to next-gen service transformation.


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Report Scope and Structure

Telco Transformation: Change or Die Trying is structured as follows:

Section I is an introduction to the report, with complete report key findings.

Section II describes the essential elements necessary for an incumbent telco to morph into a next-gen service provider. It describes our six categories and 36 criteria as well as our evaluation's weighting system.

Section III reviews each incumbents management commitment to the goal of becoming a next-gen service provider.

Section IV describes the organizational flexibility of each services provider relative to adapting to next-gen service delivery and competition.

Section V considers the types of partners each telco has lined up to help it deliver the services it believes will keep it competitive and able to anticipate customer needs.

Section VI looks at the applications platforms telcos have deployed to support their next-gen aspirations.

Section VII analyzes the network infrastructure deployments and plans of each carrier to see if the network contains the capabilities to deliver converged services, including application development, customer presence detection, and responsiveness as well as the bandwidth necessary to support next-gen services.

Section XIII explores the initial next-gen services the carriers have already brought to market keeping an eye toward flexibility and modularity.

Section IX includes our summary comparison of the ten carriers, the hexagon evaluations and call to action.

The report is essential reading for a wide range of industry participants, including the following:

Telco Transformation: Change or Die Trying is published in PDF format.

LENGTH: 83 PAGES
PRICE: $3,995
H. PARIS BURSTYN
Analyst at Large, Heavy Reading
Burstyn has followed the telecommunications industry for more than 20 years as an analyst and journalist...
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TELCOS ANALYZED IN DEPTH:
AT&T
Bell Canada (BCE)
BT
Deutsche Telekom (DT)
Orange (France Telecom)
Sprint Nextel
Telefónica
TeliaSonera
Verizon
Vodafone
DELIVERABLES
83 pages of analysis covering next-gen telco transformation strategies
Detailed ratings on next-gen service readiness for 10 of the world's largest network operators, based on 36 different evaluation criteria
Independent analysis of transformation strategies at 10 major international operators
LENGTH: 83 PAGES
PRICE: $3,995
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