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Please contact:
David Williams
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Heavy Reading
858-829-8612
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dave.williams@
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All Reports

Disaster Recovery Hits the Cloud, Finds Silver Lining
Vol. 10, No. 1, May 2014
This report examines the cloud-based disaster recovery market, analyzing the drivers and features that will most likely be implemented over the next two years. It includes a comparative analysis of available solutions, examines the geographic landscape of the market and details trends that we anticipate over the next 18-24 months.
LENGTH: 25 PAGES    PRICE: $900 SEE DETAILS
Application-Aware Networking: The Carrier Perspective
Vol. 9, No. 6, December 2013
This report examines the concept of application-aware networking (AAN), specifically from the carrier's point of view. It covers current trends and issues in the market, including application performance challenges and the shift to AAN. Finally, the report provides status reports on 11 prominent carriers in the market.
LENGTH: 17 PAGES    PRICE: $900 SEE DETAILS
Smart Data Monetization: Operator Strategies Take Shape
Vol. 9, No. 5, December 2013
This report analyzes the role policy management will play in network operator data monetization efforts. It examines the potential for policy management to serve as a cooperative platform for network and IT departments to collaborate. It includes results from an exclusive Heavy Reading survey of network operators regarding their deployment strategies regarding policy management and charging.
LENGTH: 15 PAGES    PRICE: $900 SEE DETAILS
Big Data: Big Cost or Big Opportunity?
Vol. 9, No. 4, October 2013
This report explores the efforts telecom operators are making to exploit their data assets. It reviews the ways big data can be used; how operators use it; and lessons learned that fast followers should consider. The report also profiles 15 leading providers of big data solutions for the telecom sector.
LENGTH: 26 PAGES    PRICE: $900 SEE DETAILS
DCIM Evolves to Meet Cloud Service Delivery Requirements
Vol. 9, No. 3, June 2013
This report examines what telcos and cloud service providers want from DCIM platforms, comparing their requirements against the tools vendors deliver. All major DCIM vendors are profiled, summarizing their product and sales approach, and predicting how market demand and competition will pan out over the next 12 months.
LENGTH: 25 PAGES    PRICE: $900 SEE DETAILS
Frameworx Proves Valuable Tool for Implementing SOA
Vol. 9, No. 2, March 2013
This report examines how Frameworx is used by service providers to overcome the challenges of their legacy systems to adopt new services. It examines the benefits, drivers and trends users expect over the next 24 months. It includes a comparative analysis of Frameworx users and challenges the TM Forum faces.
LENGTH: 13 PAGES    PRICE: $900 SEE DETAILS
Network Virtualization Comes of Age in the Data Center
Vol. 9, No. 1, March 2013
Server and storage virtualization technology has revolutionized the data center in recent years. This report examines network virtualization in the data center, focusing on the importance of network virtualization, and the technologies and protocols that support it. The report also profiles 14 leading vendors in the market.
LENGTH: 27 PAGES    PRICE: $900 SEE DETAILS
Real-Time OSS for SDN & the Cloud
Vol. 8, No. 6, February 2013
This report looks at vendor and operator approaches to the next-generation management of service provider infrastructure and new imperatives for OSS as that infrastructure is transformed by cloud, software defined networking (SDN) and network functions virtualization (NFV). It also profiles nine leading vendors and two leading operators in this market.
LENGTH: 27 PAGES    PRICE: $900 SEE DETAILS
Opening the Door to Web Developers: How APIs Can Generate Billions for Operators
Vol. 8, No. 5, December 2012
This report examines the opportunity for telecom operators to generate new income streams by using APIs to offer access to their network assets. It analyses the products and services that third-party API solution providers can bring to the market, comparing leading vendors in terms of market positioning
LENGTH: 41 PAGES    PRICE: $900 SEE DETAILS
SDPs Get Retooled for Digital Services Ecosystems
Vol. 8, No. 4, September 2012
This report investigates operator strategies for building digital services ecosystems, challenges they face, critical success factors and the enabling role of the evolving SDP. It evaluates established and new-entrant vendors in the SDP market and the opportunities and threats they face as the digital services ecosystem juggernaut picks up speed.
LENGTH: 36 PAGES    PRICE: $900 SEE DETAILS
Bigger Than Disney: Telecom Fraud Tops $40 Billion a Year
Vol. 8, No. 3, July 2012
This report examines the telecom fraud market, covering the current types of loss due to fraud. Further, it discusses how the industry is tackling the challenges it's facing, including platforms that fight fraud. Finally, the report profiles 11 leading vendors in the market.
LENGTH: 17 PAGES    PRICE: $900 SEE DETAILS
Enterprise PaaS: What's In It for Telcos?
Vol. 8, No. 2, June 2012
This report examines the enterprise PaaS market and the drivers for and benefits to enterprises as they seek to adopt PaaS. It also analyzes key PaaS providers. The report concludes that cloud service providers that can attract a substantial development community will reap the benefits of cloud services uptake.
LENGTH: 36 PAGES    PRICE: $900 SEE DETAILS
Big Vendors Race to Establish Carrier Cloud Leadership
Vol. 8, No. 1, March 2012
This report examines the evolving infrastructure for carrier cloud and how five key network equipment vendors are positioned to address it. It describes emerging cloud concepts, including unified cloud management, network "cloudification" and service clouds and dissects network equipment vendor strategies and the threats they face as this market matures.
LENGTH: 26 PAGES    PRICE: $900 SEE DETAILS
Delivering a Trusted Enterprise Cloud: Can Standards Help?
Vol. 7, No. 5, December 2011
This report examines the key features of the trusted, enterprise cloud and what standards apply to it. It discusses standardization at four levels of the cloud operating stack that affect trust in the cloud and evaluates the current level of industry support for the various standardization efforts. It assesses the trusted cloud strategies of 10 leading cloud providers and cloud standards bodies.
LENGTH: 27 PAGES    PRICE: $900 SEE DETAILS
Customer Experience Management Still Needs to Bridge the Chasm
Vol. 7, No. 4, September 2011
The report identifies the key functions needed to create customer experience management intelligence and looks at the ways this intelligence drives action across an operator organization. It assesses the strengths and weaknesses of 12 leading vendors in this market and recommends action points to help them respond to market trends.
LENGTH: 31 PAGES    PRICE: $900 SEE DETAILS
What's Next for the Service Broker?
Vol. 7, No. 3, June 2011
This report discusses why the service broker is the right technology appearing at the right time and place in the network. It explains why the service broker must work harder, and examines the different vendor strategies for the service broker. Finally, the report profiles nine leading vendors in the market.
LENGTH: 27 PAGES    PRICE: $900 SEE DETAILS
Telcos Take One Last WAC at Digital App Success
Vol. 7, No. , May 2011
This report analyzes the Wholesale Applications Community (WAC) initiative and its chances for success in enabling telcos to compete in the digital app sector. It evaluates opportunities for SDPs as enablers of digital app platforms, evaluates the benefits of supporting an ecosystem of third-party developers, and profiles 11 leading vendors.
LENGTH: 18 PAGES    PRICE: $900 SEE DETAILS
The Cloud Platform Makeover: Buy It, Don't Build It
Vol. 7, No. 1, March 2011
This report examines telco requirements for service provider cloud platforms and how vendors are meeting those needs. It identifies and analyzes the key components of carrier-grade cloud platforms and details the strengths and weaknesses of different approaches. The report also profiles and analyzes pre-integrated cloud platforms from 10 leading vendors.
LENGTH: 29 PAGES    PRICE: $900 SEE DETAILS
Rate Plan Innovation: Who's in Charge of Charging?
Vol. 6, No. 4, November 2010
This report analyzes rate plan development and execution requirements and examines the challenges facing operators as they seek to differentiate themselves through their charging capabilities. It also discusses vendor approaches to issues that affect time to market. Finally, this report profiles 11 leading vendors in the market.
LENGTH: 38 PAGES    PRICE: $900 SEE DETAILS
Off-the-Shelf Products Bring Big Changes to Telco SOA
Vol. 6, No. 3, September 2010
This report analyzes telco SOA frameworks, focusing on the "industrialization" of the market. The report discusses the limits to the level of industrialization that can be applied to service-layer transformation, as well as vendor strategies for service-layer transformation. The report also profiles 10 leading companies in the sector.
LENGTH: 37 PAGES    PRICE: $900 SEE DETAILS
Telco Application Delivery: The Network vs. IT Power Struggle
Vol. 6, No. 2, June 2010
This report examines the next-generation application delivery challenges telcos face and the application delivery technologies that are set to challenge new solutions emerging from the IP network domain. It discusses market trends and vendor strategies for telco sector application delivery. This report also profiles ten leading vendors in the market.
LENGTH: 26 PAGES    PRICE: $900 SEE DETAILS
Beyond CRM: Customer Experience Management
Vol. 6, No. 1, February 2010
This report examines the market for customer experience management tools, along with the related concepts of customer intelligence and operational intelligence. The report examines a range of products in this market and profiles 13 leading vendors, analyzing their technical approaches and market positioning.
LENGTH: 33 PAGES    PRICE: $900 SEE DETAILS
The Race for SaaS: Do Telcos Have Their Heads in the Right Clouds?
Vol. 5, No. 5, December 2009
This report examines SaaS strategies open to operators and the competition they face from ISVs and other cloud providers. It evaluates the advantages of augmenting an SaaS offer with PaaS and BPaaS and analyzes the telco SaaS propositions from pioneering vendors. It also profiles 11 leading vendors in the market.
LENGTH: 25 PAGES    PRICE: $900 SEE DETAILS
Telco App Servers: NGIN Revs Up for a Serious Run at SIP
Vol. 5, No. 4, September 2009
This report considers the service-layer capabilities that operators will need to establish to support third-party service development and evaluates the strategies of leading vendors of telco app server technology as they position themselves for the next evolution of this market. It also profiles 10 leading companies in the market.
LENGTH: 31 PAGES    PRICE: $900 SEE DETAILS
Infrastructure as a Service: Telcos Aim for the Cloud
Vol. 5, No. 3, June 2009
This report examines the development of IaaS, explores the opportunity it represents for telcos, and analyzes the key areas telcos still need to address particularly around infrastructure management if they are to participate in this emerging market. It also profiles ten leading providers of IaaS-enabling technologies.
LENGTH: 29 PAGES    PRICE: $900 SEE DETAILS
Order to Cash: How SOA Can Break Down Telco OSS Silos
Vol. 5, No. 2, March 2009
This report discusses the order-to-cash process and how next-generation products are driving demand for SOA-based OSS/BSS architectures. The report examines process and system areas that are challenging telco process architects as they try to consolidate and manage product data centrally and create a future-proof process that spans fulfillment and billing.
LENGTH: 33 PAGES    PRICE: $900 SEE DETAILS
Accelerating Telco Services Through SaaS/PaaS: Strategies for SDPs in the Cloud
Vol. 5, No. 1, January 2009
This report explores strategies for cloud computing, including software-as-a-service (SaaS) and platform-as-a-service (PaaS) approaches, as well as new approaches to service innovation, such as service exposure and service syndication, that are blurring the boundaries between SaaS and PaaS. The report also profiles 15 leading vendors in telco services.
LENGTH: 31 PAGES    PRICE: $900 SEE DETAILS
Combining Telco Services: The Network Service Broker Opportunity
Vol. 4, No. 4, September 2008
This report defines the network service broker and explores various approaches to service brokering at different levels of the network. It also examines the relationship between service brokering, service orchestration, and mashups in the Web 2.0 domain. The report includes a comparative analysis of 11 leading vendors in this market.
LENGTH: 31 PAGES    PRICE: $900 SEE DETAILS
Content Delivery Platforms: The Next Big SDP Dilemma
Vol. 4, No. 3, July 2008
This report examines content delivery platforms such as the roles open to operators, the range of content delivery infrastructure functions, and the option to outsource infrastructure roles and capabilities. It also analyses the impact that market change and new operator requirements will have on the vendor community. A comparative analysis of 16 leading companies and their delivery products and functions is included with this report.
LENGTH: 29 PAGES    PRICE: $900 SEE DETAILS
Telco SOA Frameworks: A Blueprint for Service-Layer Transformation
Vol. 4, No. 2, April 2008
This report examines the use of SOA principles and technologies in IT-based service-layer transformation. It profiles three of the IT transformation market's newest contenders, Alcatel-Lucent, Amdocs, and Nokia Siemens Networks, and evaluates how their grand designs stack up against each other and those of other IT transformation vendors.
LENGTH: 19 PAGES    PRICE: $900 SEE DETAILS
Subscriber Data Management: It's Time to Get Personal
Vol. 4, No. 1, February 2008
This report analyzes emerging subscriber information management approaches and technologies, as well as two key categories of application that help operators deliver a personalized customer experience: identity management and real-time decision enablement. It also evaluates the products and strategies of 14 leading vendors in this market.
LENGTH: 28 PAGES    PRICE: $900 SEE DETAILS
Beyond SDP: Building a Telco Service Factory
Vol. 3, No. 5, December 2007
This report details and analyzes the effects that product data management systems (PDMSs) will have on the delivery of next-generation telco services. It explores and outlines how network operators are likely to implement PDMSs and provides a competitive analysis of the different approaches that suppliers of PDMS technology are taking.
LENGTH: 24 PAGES    PRICE: $900 SEE DETAILS
SDPs & Service Components: The Web 2.0 Effect
Vol. 3, No. 4, October 2007
This report analyzes SDP vendor strategies for broadening the appeal of service componentization and reuse. It discusses emerging trends that are driving the evolution of the SDP and identifies the technology areas that must be addressed if operators are to use service components as the building blocks of next-generation products.
LENGTH: 32 PAGES    PRICE: $900 SEE DETAILS
Service Management: The Key to SDP/OSS Integration
Vol. 3, No. 3, July 2007
This report analyzes the role of service management, with a unified view of OSS function, in next-generation service delivery. It profiles key vendors in the SDP/OSS integration market and considers future market trends, finding that operators will come to be differentiated as much by service management as by services themselves.
LENGTH: 31 PAGES    PRICE: $900 SEE DETAILS
Telco Web 2.0 Mashups: A New Blueprint for Service Creation
Vol. 3, No. 2, May 2007
This report explains what Web 2.0 mashups are and discusses how operators can exploit this new paradigm. It describes the technologies required to support Web 2.0 service creation and analyzes 12 vendors that have Web 2.0 strategies and technologies and the ability to help operators adopt them.
LENGTH: 31 PAGES    PRICE: $900 SEE DETAILS
SDP & Rich Media Services: Challenges & Opportunities
Vol. 3, No. 1, February 2007
This report discusses the SDP market, focusing on the potential and challenges relating to how SDPs can help network operators deliver and manage rich media services. It reviews SDP market trends and major players, and identifies the key challenges that technology suppliers and network operators continue to face with SDP.
LENGTH: 11 PAGES    PRICE: $900 SEE DETAILS
Subscriber Information Management: Who's Doing What
Vol. 2, No. 6, December 2006
This report identifies a wide range of information that telecom operators must pull together and assesses the implications of subscriber information management for next-generation services. It looks at approaches being proposed to manage subscriber information and migrate operators to a coherent architecture, and analyzes vendors operating in this sector.
LENGTH: 27 PAGES    PRICE: $1250 SEE DETAILS
SDP Market Changes: Who Wins & Why
Vol. 2, No. 5, November 2006
This report examines the current state of play in the maturing service delivery platform (SDP) market as the concept gains wide acceptance, focusing on the role of SDP framework vendors in the supply chain. It includes two major SDP implementation case studies and profiles of nine leading SDP framework vendors.
LENGTH: 36 PAGES    PRICE: $1250 SEE DETAILS
SDP & IMS: Changing the OSS Landscape
Vol. 2, No. 4, August 2006
This report details the evolution of next-generation telco operations support systems and how they fit with service delivery platforms and IP Multimedia Subsystem. It analyzes how OSS suppliers are adapting to new realities in the telco sector, analyzes issues being tackled by industry bodies, and profiles eight leading NGOSS vendors.
LENGTH: 29 PAGES    PRICE: $900 SEE DETAILS
Service Delivery and XML: The Path to Carrier SOA
Vol. 2, No. 3, June 2006
This report looks at XML networking technology and its suppliers in the context of how XML is likely to be deployed by telecom network operators and service providers. It explores how carriers will seek to differentiate their next-generation networks and increase the value of the services they provide using XML.
LENGTH: 28 PAGES    PRICE: $900 SEE DETAILS
Service Orchestration: The Key to Telco SOA
Vol. 2, No. 2, April 2006
This report analyzes the technologies emerging to support the development of composite telco services. It investigates how telcos can apply service orchestration and pinpoints the orchestration approach that network operators will need to adopt. The report also analyzes the strategies of key vendors and their development of service delivery platforms.
LENGTH: 23 PAGES    PRICE: $900 SEE DETAILS
Policy-Based Service Control: Rules of Order
Vol. 2, No. 1, January 2006
This report analyzes the approaches to service-related policy control now being defined in the standards bodies. It provides a detailed accounting of what policy control does, how it works, and how it fits into the overall context of the SDP. Leading vendors addressing policy-based aspects of service delivery are profiled.
LENGTH: 25 PAGES    PRICE: $900 SEE DETAILS
SDP and IMS: Perfect Together?
Vol. 1, No. 2, November 2005
This report examines the conceptual and technological underpinnings of the service delivery platform (SDP) and IP Multimedia Subsystem (IMS) technologies to determine exactly how they will be deployed in carrier networks, and why it will be important for network operators to include both in their long-term service delivery plans.
LENGTH: 19 PAGES    PRICE: $900 SEE DETAILS
SDP Market Adoption: The Next Wave
Vol. 1, No. 1, September 2005
The premiere edition of Services Software Insider examines the progress that service providers have been making in implementing service delivery platforms (SDPs). We look at which operators are moving to an SDP approach, their reasons for doing so, and which technologies they are backing in their race to bring SDPs onstream.
LENGTH: 20 PAGES    PRICE: $900 SEE DETAILS
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