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Please contact:
Jeffrey Geddes
Account Manager, Heavy Reading Insider Services
303-997-9135
or via email at:
geddes@
lightreading.com |
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| Frameworx Proves Valuable Tool for Implementing SOA |
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When Frameworx 10.0 was launched in 2010 by the TM Forum, it was lauded as a suite of standards that would provide a blueprint for effective business operations. The goal was to enable service providers to assess and improve performance using a proven, service-oriented approach to operations and integration.
More than two years later, Frameworx has progressed to version 12.5, and the TM Forum claims that 90 percent of the world's largest service providers have adopted its best practices and standards-based tools to assess and optimize performance using a proven, service-oriented approach to operations and integration.
To better understand how Frameworx impacts service providers' business models, it helps to see how service providers put it to use. Optus, an integrated service provider of communications, information technology and entertainment services, based in Australia, used Frameworx in its end-state architecture, a five-year program that includes three business support system (BSS) stacks. It positions a Customer Insights Factory, which sits across the core BSS stacks, including consumer mass market; business-grade enterprise; and virtual network environment for the MVNO wholesale business unit.
The TM Forum, which recently conducted its second survey to measure adoption of the Frameworx suite, learned that many communication service providers are striving to respond quickly to market demand by delivering new – and often digital – services. Interestingly, TM Forum's research shows that of the 150 executives interviewed about their ability to implement digital service, more than 55 percent indicated that their legacy systems are too complex or expensive to integrate with when developing new products.
Ultimately, Frameworx is identified by its users as a substantial benefit in three key arenas: creating a common frame of reference both internally and externally; simplifying the IT architecture; and reducing costs and risks.
In addition to digital services, Frameworx is being used to improve competency in customer experience management (CEM) and product and services lifecycle management. More than 75 percent of Frameworx users admit that Frameworx is an important enabler to help them improve customer satisfaction and introduce new products.
These results – and the feedback from Frameworx users – all indicate that Frameworx will continue to be adopted by service providers and vendors across all aspects of their businesses for the foreseeable future.
Frameworx Proves Valuable Tool for Implementing SOA examines how TM Forum's Frameworx is being used by service providers to overcome the challenges of their legacy systems to adopt new services, including examining how Frameworx benefits users; drivers for using Frameworx; and trends users expect to see over the next 24 months. It includes a comparative analysis of Frameworx users and their reactions to Frameworx, as well as challenges the TM Forum faces.
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| Sample research data from the report is shown in the excerpts below: |
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 Table of Contents (spiti0313_toc_2.pdf) |
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| According to TM Forum's latest survey results, demand for adopting Frameworx is led by senior executives. More than 60 percent of respondents said the adoption of Frameworx goes beyond a single project and is mandated by executive-level management or driven by department needs. Frameworx is made up of four core frameworks, and the following excerpt shows which of the components that each company in this report are currently utilizing from Frameworx. |
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| [click on the image above for the full excerpt] |
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 Companies analyzed in this report include: France Telecom S.A. (NYSE: FTE); KazakhTelecom JSC (KASE: KZTK); MTS Allstream, a subsidiary of Manitoba Telecom Services Inc. (TSX: MBT); Optus, a division of Singapore Telecommunications Ltd. (SGX: T48; ASX: SGT); Oracle Corp. (Nasdaq: ORCL); Philippine Long Distance Telephone Co. (NYSE: PHI); Telecom Italia S.p.A. (NYSE: TI); and Telefónica S.A. (NYSE: TEF). |
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| Total pages: 13 |
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