Heavy Reading

Recent Reports

Looking Beyond the Network: The Case for Service Quality Metrics
Vol. 13, No. 4, June 2015
All around the world, mobile operators face the same challenges, including: market saturation, intensifying competition, flat or declining ARPU, rising data traffic and high churn. To meet these challenges, operators need to focus much harder on improving the customer experience, which requires building much closer links between network service quality and the customer experience. This report examines the background to this effort and describes the emerging toolset that can help to make it happen.
LENGTH: 16 PAGES    PRICE: $3995 SEE DETAILS
Overlays for Data Center Networking: Drivers & Challenges
Vol. 13, No. 3, March 2015
This report analyzes the potential impact of overlay networking on the telco data center domain, including the various drivers that support its deployment, as well as the main challenges it presents. It also provides insight into the current thinking of telco data center operators as regards their attitudes, expectations and plans for overlay networking. The report also profiles 10 leading overlay networking solution suppliers, including details of their approaches, solutions and partnerships.
LENGTH: 18 PAGES    PRICE: $3995 SEE DETAILS
NFV MANO: What's Wrong & How to Fix It
Vol. 13, No. 2, February 2015
The NFV Management and Orchestration (MANO) stack is critical for NFV, but it remains weakly defined, leading to idiosyncratic vendor implementations. The resulting "zoo" of NFV MANO products is causing operator confusion and creating a major barrier to NFV adoption. This report analyzes the issues influencing vendors' interpretations of NFV MANO and the need for greater functional clarity. The report profiles 19 leading vendors of NFV MANO solutions and assesses their strategies, positioning and products.
LENGTH: 63 PAGES    PRICE: $3995 SEE DETAILS
Integrated Multicore Processors for the Software-Defined Network: A Heavy Reading Competitive Analysis
Vol. 13, No. 1, January 2015
The delivery of new services based on SDN and NFV technologies depends on the latest multicore processors. This report delivers a complete competitive analysis of multicore processors, IP and software, covering more than 80 products from 15 vendors. It offers detailed information on all types of high-performance multicore processors, including integrated multicore processors, general-purpose multicore processors and network processors, covering key product features, power, package and availability.
LENGTH: 75 PAGES    PRICE: $3995 SEE DETAILS
Social CRM Best Practices for Service Providers
Vol. 12, No. 13, December 2014
Service providers need a social CRM solution to make sense of social media's structured and unstructured data, understand users' moods in real time, and perform social network and sentiment analysis. This report explores the leading drivers for social CRM, pain points that prevent service providers from having optimal social CRM today, and the social CRM best practices of advanced service providers. The report also profiles 14 vendors that offer social CRM solutions to service providers.
LENGTH: 21 PAGES    PRICE: $3995 SEE DETAILS
2020 Vision: The Heavy Reading Perspective
Vol. 12, No. 12, December 2014
Published in conjunction with Light Reading's 2020 Vision Executive Summit in Reykjavik, this report explores the business and technology issues that will have the greatest impact on the telecom industry's evolution in the run-up to year 2020. Each section of the report focuses on a specific area and is written by the Heavy Reading analyst who is leading the coverage in that area. The collective expertise of our analyst team sheds light on the key enablers that will shape the telecom landscape over the next five years.
LENGTH: 38 PAGES    PRICE: $3995 SEE DETAILS
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