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UC Gets Straight As in Education
Denise Culver | Research Analyst
Being hit from every side by demands to lower costs while improving services, many educational institutions have implemented unified communications (UC) systems.

UC solutions will position the schools that employ them as premier educational leaders with 21st century technology and communications systems.
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Schools Graduate to UC for Lower Costs, Better Features
Students, their parents, educators and staff of schools increasingly expect educational facilities to provide them with the same types of communication, collaboration and technology found in unified communications (UC) and normally associated with large enterprises.

These expectations are driven by several factors. The one that garners the most attention, of course, is money. K-12 schools are under overwhelming pressure to cut costs at every conceivable turn, and communications continues to rank as one of the most expensive budget items. Meanwhile, these same institutions face an increasing need to provide more bandwidth for students and staff for classes and training, while building communications systems that promote safety and provide parents, teachers and administrators with collaborative presence, IM, voicemail and email so they can communicate anytime, anywhere.

Many colleges, trade schools and universities are faced with similar budgetary woes. But in order to drive up revenues, they must have top-notch UC systems that attract students and make their campuses more competitive. University and college UC systems are expected to have all the UC bells, bangs and whistles of their primary school counterparts. But they also are expected to have the added cost and complexity of UC systems that incorporate video, as well as mobility, so students, staff and teachers can use their private mobile devices on university networks without disruption in service, quality or features.

The development of emergency notification systems also continues to drive implementation at educational facilities. However, many schools already have basic notification systems in place. The challenge for UC vendors is to sell schools on the need for upgraded notification systems that can be used in emergency situations.

As schools continue to see real-world case studies of how UC lowers costs and improves total cost of ownership (TCO), they increasingly will look for UC vendors to help them solve issues that plague educational facilities.

Further, as the education sector as a whole faces future funding constraints, administrators and teachers will look to UC to help them improve productivity, communicate more effectively with parents, students and each other, and ultimately, better perform their essential job functions.

Schools Graduate to UC for Lower Costs, Better Features evaluates the demand for UC in the education sector, examining the most lucrative education verticals and drivers in the market over the next 24 months. It details opportunities and challenges facing technology suppliers, including areas with the most growth potential. It also profiles and analyzes the strategies of 10 leading suppliers of UC technology.
Sample research data from the report is shown in the excerpts below:
Table of Contents (ipsi1211_toc.pdf)
Private and public colleges and universities will invest the most in UC over the coming 24 months. In large part, this is because such facilities have old or aging equipment that requires hefty investments to get even basic features, like voicemail and conferencing. These older systems are not up to the expectations of the new generation of students entering colleges. As such, educational entities are looking for UC systems that provide IM, presence, mobile applications, call control, audio, video, Web conferencing and other UC features.
[click on the image above for the full excerpt]
Companies analyzed in this report include: 8x8 Inc. (Nasdaq: EGHT); Aastra Technologies Ltd. (TSX: AAH); Avaya Inc.; Cisco Systems Inc. (Nasdaq: CSCO); Interactive Intelligence Group Inc. (Nasdaq: ININ); Network Equipment Technologies Inc. (Nasdaq: NWK); Polycom Inc. (Nasdaq: PLCM); ShoreTel Inc. (Nasdaq: SHOR); Siemens AG (NYSE: SI); and Tango Networks Inc.
Total Pages: 25
SEPTEMBER 2011
Travel Providers Get On Board With Insight From Analytics
This report examines how companies in the travel ecosystem use analytics, as well as expected trends over the next 24 months. It details questions that analytics solutions are answering and drivers for this market. It also explores opportunities for service providers, and includes a comparative analysis of available analytics solutions.
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Including table of contents, executive summary, and financial metrics
AUGUST 2011
Contact Centers Find a Home in the Public Sector
This report evaluates the current demand for contact centers in government agencies, as well as expected trends over the next 24 months. It details opportunities and challenges facing technology suppliers, including areas with the most growth potential. It profiles and analyzes strategies of seven leading suppliers of contact center technology.
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Including table of contents, executive summary, and financial metrics
JULY 2011
Telepresence Steals the Show in the Entertainment Industry
This report examines how telepresence is used in the entertainment sector, including expected trends over the next 24 months. It details opportunities for service providers, including areas with the most growth potential, includes a comparative analysis of solutions, and examines the geographic landscape for service providers and challenges in the industry.
READ SUMMARY
Including table of contents, executive summary, and financial metrics
FEBRUARY 2012
Mobility, Social Networking Drive Enterprises to Cloud IP-PBXs
APRIL 2012
MPLS in the Healthcare Industry
JUNE 2012
VoIP Call Centers
* Calendar subject to change
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ANALYST
Denise Culver
Denise is the author of IP Services Insider. She has more than ten years' experience in technology journalism.
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Denise Culver
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Caroline Chappell
Caroline writes the Services Software Insider research newsletter, addressing the latest developments telecom service delivery technology.
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Caroline Chappell
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Tim Kridel
Tim writes for both Mobile Networks Insider and Cable Industry Insider. He has previously covered the wireless and cable industries for a number of research firms, including Heavy Reading.
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Tim Kridel
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