Caroline Chappell

Principal Analyst, NFV & Cloud, Heavy Reading

Caroline leads Heavy Reading's research into service provider cloud adoption for internal IT, enterprise service delivery and network functions virtualization (NFV) purposes. She also covers technologies that support telco application development and delivery and customer experience management. She is currently tracking the impact of SDN and NFV on telecom organizations and has a major interest in the new architectures and management systems needed for operating SDN and NFV-based networks.

Caroline's reports for Heavy Reading include:

• The CEM-Driven Telco: Next Steps for Adoption (Vol. 12, No. 2, March 2014)

• Managing the Virtualized Network: How SDN & NFV Will Change OSS (Vol. 11, No. 9, September 2013)

• SDN & NFV: A Revolution in the Making (Vol. 11, No. 8, July 2013)

• SDN & the Future of the Telecom Ecosystem (Vol. 10, No. 8, August 2012)

• OSS Transformation: Opportunities & Challenges (Vol. 5, No. 7, April 2007)

Caroline has more than 25 years' experience researching and writing about the information and communications technology industry for global analyst firms and publications, and has led major research projects for communications service providers, vendors, financial institutions and government bodies. She is an authority on the global wholesale telecom industry, and her work synthesizes a broad understanding of technology innovation with a deep knowledge of telecom market dynamics.

Caroline is based in the U.K. and can be reached at chappell@heavyreading.com.