Analyst at Large, Heavy Reading

Caroline Chappell is widely recognized as a leading authority on the emerging service delivery platform (SDP) technology sector. She has more than a decade of experience tracking the telecom industry as an analyst. She also produces Light Reading's Services Software Insider, a bimonthly research service that tracks SDP and related markets.

Prior to joining Light Reading, Chappell was most recently employed at Ovum, where she wrote a number of market reports and led large market research projects for clients including IBM and BT. She has been a freelancer since 1993, focusing on various aspects of the IP market and IT/telecom convergence. Her clients have included the European Commission, for which she carried out several research projects in conjunction with European partners, a range of U.K. ITC services companies, and several other analyst firms.

Chappell also writes regularly for Capacity magazine. She is based in North Dorset, U.K. She can be reached at Caroline@trefoyle.co.uk.