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Senior Analyst, Heavy Reading
Caroline Chappell leads Heavy Reading's research into customer experience management and service provider cloud infrastructure adoption. She is currently tracking the impact of SDN and NFV on telecom organizations and has a major interest in new architectures and management systems needed for telco operations, including their contribution to customer experience management.
Caroline's reports for Heavy Reading include:
Caroline is based in the U.K. and can be reached at firstname.lastname@example.org.
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