Sterling has more than 15 years' experience in telecommunications as an industry analyst and journalist. His coverage area at Heavy Reading is optical networking, including packet-optical transport. He also authors Heavy Reading's Packet-Enabled Optical Networking Market Tracker and Next-Gen Core Packet-Optical Market Tracker. Sterling joined Heavy Reading after five years at IDC, where he served as lead optical networks analyst, responsible for the firm's optical networking subscription research and custom consulting activities. Prior to IDC, Sterling worked for Standard & Poor's, where he delivered global industry analysis on a range of IT segments. He is a former journalist and editor at Telecommunications Magazine, and has also done consulting work for the research firm Current Analysis. Sterling is a frequent speaker at telecom industry events and a highly sought-after source among the business and trade press.
Jim leads Heavy Reading's research on the impact of the NFV-enabled virtualized cloud on the control plane and application layers, both in the fixed and mobile core and at the enterprise edge. This includes evolution paths of IP Multimedia Subsystem (IMS), session border controllers (SBCs), Diameter signaling controllers (DSCs), SIP-based application servers, PBXs, unified communication (UC) and policy controllers. Jim also focuses on the security impacts that cloud and emerging cloud-based technologies such as 5G introduce from a cyber-threat detection perspective, as well as the business opportunities associated with delivery of security capabilities via a managed services model. He authors Heavy Reading's NFV & SDN Market Trackers. Jim joined Heavy Reading from Nortel Networks, where he tracked the VoIP and application server market landscape and was a key contributor to the development of Wireless Intelligent Network (WIN) standards. Additional technical experience was gained with Bell Canada, where he performed IN and SS7 network planning, numbering administration, technical model forecast creation and definition of regulatory-based interconnection models. Jim is based in Ottawa, Canada.
Gabriel leads mobile network research for Heavy Reading. Starting from a system architecture perspective, his coverage area includes RAN, core, and service-layer platforms. Key research topics include 5G, LTE Advanced, virtual RAN, software-based mobile core, and the application of cloud technologies to mobile networking. Gabriel has more than 15 years’ experience as a mobile network analyst. Prior to joining Heavy Reading, he was Chief Analyst for Light Reading’s Insider research service; before that, he was editor of IP Wireline and Wireless Week at London's Euromoney Institutional Investor.
Roz has more than 20 years' experience in market research, marketing and product management. Her research focuses on how innovation and change are impacting physical and virtual data center infrastructure, including the management and orchestration of those resources. She monitors how data centers are transforming to support SDN, NFV and cloud, paying particular attention to the expanding influence of open source in the development process. Roz joined Heavy Reading following eight years at OSS Observer and Analysys Mason, where she most recently managed its Middle East and Africa regional program, and prior to that, its Infrastructure Solutions and Communications Service Provider programs. She spent five years at RHK, where she ran the Switching and Routing and Business Communication Services programs. Prior to becoming an analyst, she worked at Motorola on IT product development and radio and mobile phone product management. Roz holds a B.A. in English from the University of Massachusetts, Amherst, and an M.B.A. in marketing, management and international business from the J. L. Kellogg Graduate School of Management at Northwestern University. She is based in Chicago.
Steve's coverage at Heavy Reading includes the Internet of Things (IoT) and related technologies, focusing on the evolution of the mobile Internet and its impact on digital life. Steve joins Heavy Reading with more than two decades of experience as a strategy, marketing and technology advisor, analyst, speaker and commentator on the mobile Internet and the emerging IoT space. He previously worked with Motorola in Germany, the U.K. and the U.S., where he led technology roadmapping, strategy, product and business development teams that developed 2G, 3G and 4G cellular devices for the global market. In addition, Steve is an entrepreneur who has founded two companies: KeySo Global LLC, an analysis and advisory firm specializing in strategy, marketing and innovation, with a focus on mobile technology; and My City Tag LLC, a digital city services platform with an initial market focus on parking. Steve holds a First Class B.A. Honors degree in Business from Kingston University, England.
Sandra leads Heavy Reading’s research on customer experience management and customer analytics related to the network and services, customer care, billing and marketing. Sandra also looks more broadly at how service providers are reinventing digital operations with a "customer first" focus and adopting big data strategies. Sandra brings to these areas an excellent understanding of the competitive issues and market trends shaping the telecom and IT sectors. Sandra joined Heavy Reading from Rohde & Schwarz’s ipoque, a network traffic and subscriber analytics vendor, where she worked in strategic product marketing. Prior to that, Sandra spent more than ten years as Research Director for the global business network and IT services practice at Current Analysis covering enterprise cloud and network services, and advising operators, IT service providers, vendors, and enterprises. She has also held editorial research positions at PC World and The Industry Standard in San Francisco. Sandra is based in Amsterdam.
James leads Heavy Reading's CSP IT & Automation research service. He examines the breadth of systems and software used by communications service providers in customer, business, service and infrastructure management. James's areas of focus include BSS (CRM, monetization, order management), OSS (orchestration, intent-based policy, closed-loop service assurance) as well as horizontal applications such as robotic process automation and artificial intelligence. He is particularly interested in the operational challenges posed by SDN and NFV and how operators can boost their agility by adopting new IT practices and systems while running existing IT infrastructure more cost-effectively. James holds a BSc and MEng in Electrical and Mechanical Engineering from the University of Manchester, England.
Adi focuses on video services and their network impact. Prior to Heavy Reading, Adi spent two and a half years running Diametric Analysis, a market research and strategy development firm focused on the disruptive impact of the Internet as a distribution channel for video services. Previously, Adi was the director of global media and entertainment at the Yankee Group, responsible for managing media research across analyst teams in North America, Europe, and Asia. Adi began his career nearly 20 years ago, in television news. He then spent three years in advertising, working with a range of leading consumer brands, including Nestlé, Samsung, and McDonald's. He also developed a number of digital video and Web projects for New England broadcast stations and independent producers, including interactive video projects with the PBS network series Frontline. Adi holds a B.A. in economics from Delhi University, India, and an M.A. in media from Emerson College. He is based in the U.K.
Dan O'Shea has been covering the telecom industry for more than 20 years, writing about virtually every technology and market segment, and winning several ASBPE awards in the process. He previously served as managing editor of Light Reading, editor-in-chief of Telephony magazine, founding editor of FierceTelecom and also spent several years as a freelance writer covering a variety of topics inside and outside of telecom. He writes reports for Heavy Reading as well as white papers, and also moderates webinars.
Denise manages Heavy Reading's Thought Leadership Council, which uses a focus group approach to glean insights from CSPs on topics ranging from automation, IoT, 5G, B/OSS transformation, SD-WAN and emerging technologies. Additionally, Denise covers the test and measurement industry as an analyst, focusing on how T&M vendors are addressing telco transformation, as well as the impact that technologies like IoT are having on service provider networks. Denise also continues to oversee development of Light Reading's Pedia projects, including Virtuapedia and Testapedia. Previously, she was a Contributing Analyst with Heavy Reading for seven years, covering a wide range of areas, including mobile, IP transformation and T&M. Her career in technology journalism began in 1996, and she is a past winner of the American Business Media Association's Jesse Neal Award for editorial achievement. She is a graduate of Texas A&M University.
Guy Zibi is Founder and Managing Director of Xalam Analytics, a research and analytics initiative with Light Reading LLC focused on Africa/Middle East ICT and enterprise markets. Guy has more than a decade-long experience in researching and analyzing the business of technology in developed and developing economies around the world. He was previously Co-Founder and Managing Director with AfricaNext Investment Research, an Africa-focused telecom equity research firm, where he led financial analysis on African technology assets and managed projects around carrier due diligence, wholesale capacity markets and new carrier models. Guy is widely recognized as a leading expert in TMT markets in growth economies. He was previously Head of Pyramid Research’s Global Consulting Practice and Director of EMEA Research. In those roles, Guy managed a team of consultants tasked with developing and executing the company’s research into new technologies and innovative business models at a global level (Cloud, OTT, VoIP, enterprise, infrastructure bandwidth, mobile profitability in emerging markets). He also acted as the lead consultant for due diligence projects in Africa/Middle East on the buy and lending sides, spearheading financial and operational due diligence projects on the operations of fiber, mobile, fixed and Internet services providers in emerging markets.
Simon is Founder and Principal Consultant at Earlswood Marketing Ltd., an independent market analyst and consulting company based in the U.K. His recent work has included investment due diligence, market analysis for investors and business/product strategy for semiconductor companies. Simon has written extensively for Heavy Reading and Light Reading, covering the latest developments in telecom silicon and subsystems. His reports and Webinars cover a variety of communications-related subjects, including SDN/NFV, LTE, 40G/100G/400G components, ATCA, MicroTCA, multicore processors, switch fabric chipsets, network processors and packet-optical silicon. He has also run several Light Reading events covering next-generation networking components and ATCA. Simon holds a Bachelor's in Electronic and Electrical Engineering from Brunel University, London.
Patrick has 25 years of experience in the telecommunications industry. He joined Heavy Reading in 2006, covering mobile networks. From 2010 to 2016, Patrick led Heavy Reading’s research in network security. He is one of very few analysts in the industry focused on the cyber threat landscape from the perspective of communications service providers, covering the architectural and solution requirements they have for protecting their own infrastructure, as well as their role in providing protection services to enterprises and consumers. An increasing part of his focus is on enabling clients to take advantage of the new security opportunities presented by NFV and SDN, as well as protecting against the new threats that a more software programmable architecture also brings with it. Prior to joining Heavy Reading, Patrick worked for several years in strategic planning and corporate development roles at Motorola and Nortel.
Alan covers the cable TV technology and IP video infrastructure markets, including cable MSO networks and services. In particular, he tracks the markets for new cable and broad-band access technologies, including Docsis 3.0 and 3.1, CCAP, EPON, IPv6, IP video, switched digital video, RFoG, DPoE and EPoC. Formerly a contributing analyst at Kinetic Strategies and One Touch Intelligence, Alan has covered the cable, telecom, broadband, media and consumer electronics industries for more than 20 years. As a business technology journalist, he previously reported for Light Reading Cable, Cable Digital News, Communications Daily, Multichannel News, Cable World and Communications Technology magazine. He is based in the Toronto area.
Simon is an independent consultant who contributes regularly to Heavy Reading, including authoring the Carrier Ethernet Switch/Router Market Tracker and Carrier Ethernet Access Platform Market Tracker. He has 13 years' experience analyzing, reporting, and consulting on technology market trends. Simon is the founder of his own research and consulting company, Innovation Observatory, and previously managed a business unit within a large telecom-focused research and consultancy company, delivering customized research for individual clients. He has also hosted a number of Webinars on behalf of Light Reading, covering topics such as MPLS, PBT, Ethernet over copper, GPON, net neutrality, SIP, video compression and IPTV infrastructure.
Danny is an analyst and consultant with more than 20 years' experience in technology markets. He contributes regularly to Heavy Reading. Danny began his career in academic publishing before moving into marketing communications consultancy in the telecom equipment sector. For seven years, he tracked the telecom IT and OSS/BSS market for Analysys Research, while directing single-client research studies for organizations throughout the telecom sector.
Craig is a veteran cable industry writer, speaker and market analyst, and a regular contributor to Heavy Reading. Based outside New York, Craig founded Interactive TV Works Inc. to promote understanding and drive deployment of advanced digital services. He is a former editor of Cablevision Magazine, senior market analyst for The Myers Group, news editor of Television Week, and contributing editor for Multichannel News. He teaches the popular industry courses "How Cable Goes to Market" and "WICT Cable Boot Camp." Through strategic consulting, Craig has helped dozens of major companies to gain a better understanding of digital media opportunities.
Tim tracks wireless markets and technologies for Heavy Reading. He began covering wireless technology in 1998 as a staff writer, and subsequently technology editor, at Wireless Review, where he wrote about RF and SS7 engineering. In August 2000, he joined The Net Economy, where he covered the technology and business strategy behind cellular/PCS, LMDS, MMDS, free-space optics, and 802.11. As an independent analyst, he covered the wireless industry for firms such as Current Analysis, iGillott Research and Probe Research, as well as for magazines including Laptop, Mobile Enterprise and Tech Edge. He has also authored white papers for several vendors and trade associations on topics such as telemetry, EDGE, over-the-air firmware upgrades and 802.11. Tim is a graduate of the University of Missouri.
Steve has covered the North American carrier industry for 25 years – nearly half that time for Gartner, where he was a principal analyst. For Heavy Reading, he has covered public Ethernet and IP voice, coverage areas he launched for Gartner Dataquest. As an analyst, he has focused on market forecasting and analysis, issues of industry structure, convergence and public policy, and next-generation (IP voice and optical services, including public Ethernet) as well as legacy (voice, private line, wholesaling) services. Steve holds a B.A. in sociology from the University of Michigan at Ann Arbor and a master's degree in public policy from the University of California at Berkeley.
Dan is an analyst, consultant, and technologist, specializing in fixed broadband access technology and markets. He has deep and broad expertise in FTTx, as well as cable, and fixed wireless. Dan has been in the industry for more than three decades, and has focused on consumer broadband access since its beginnings. Over the span of his career, bandwidth in the access portion of the network has increased by eight orders of magnitude. Dan holds 11 U.S. patents, and is a Senior Member of the IEEE. He received his B.S. in Computer Science from Worcester Polytechnic Institute.
Graham has been researching telecommunications for more than 20 years, formerly as a journalist and latterly as an analyst and consultant. He served as Chief Analyst of Heavy Reading from February 2007 until December 2014, and has since moved into a consulting role. Since joining Heavy Reading in September 2004, following a ten-year tenure at the Yankee Group, Graham has been responsible for a wide range of research, focusing primarily on next-generation broadband services and IMS. He has also hosted numerous Webinars and Live events for Light Reading, and is a regular speaker at other major industry events. As a journalist, Graham was formerly editor-in-chief of the award-winning industry paper Communications Week International and has edited several other leading trade publications. He is based in the U.K.
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