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David Williams
Global Director of Sales, Research
David Williams
Global Director of Sales, Research
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Mobile Collaboration: The Final Piece of the UC Puzzle
The key to mobile collaboration is for the user to stay connected to the resources they need and want while moving between locations and networks. For instance, many users want the ability to extend private branch exchange (PBX) and desk phone functionality to their mobile phone. However, productivity gains are often touted as the primary benefit of mobile collaboration.

In order to understand how mobile collaboration works, it is important to understand the variations between the offerings available. Mobile collaboration makes it possible for a smartphone to seamlessly roam between cellular and, in some cases, corporate WiFi worlds, providing support for unified communication (UC) tools, such as email, presence, IM, and contacts. It also supports PBX desk phone functions, such as extension dialing, call forwarding, and call transfer.

The need to increase employee productivity and lower mobile communication costs are major factors driving enterprises to reevaluate their mobile UC strategy. By leveraging mobile collaboration, enterprises can ensure that their employees are continuously reachable, regardless of their location, meaning they are more available for customers and colleagues, and can answer questions or provide information as quickly as possible.

As vendors continue to develop their solutions and build a strong user base, they are facing uncertainty in terms of the supply chain. This is especially true in light of offerings from open source vendors; however, open source will spur development of new products and services in mobile collaboration.

Vendors will continue to seek ways to work with carriers, open source solutions, and others to bring mobility to the worker and make it possible for smartphones to be truly ubiquitous in nature. The ability to have one number, one email address, access any follow-me service, true PBX functionality, and so many more desktop features from a wireless device are vital to a workforce that is facing a daunting economy. Additionally, enterprises are desperate to trim their bottom line costs, and mobile collaboration provides cost savings in terms of capex, opex, and productivity that simply cannot be ignored.

This report examines applications in the mobile collaboration market, including a comparative analysis of solutions and the most promising applications found in mobile collaboration. It also examines target market sizes and vertical market strengths, as well as how vendors recommend achieving operational savings. Further, it examines trends in the industry and a look at the supply chain. Finally, the report provides a competitive analysis of 11 of the top vendors in the industry.

Sample research data from the report is shown in the excerpts below:
Table of Contents(uni0409_toc.pdf)
Because competition is picking up in mobile collaboration, and because vendors are attempting to differentiate themselves, many are looking at vertical markets and how they can best utilize their solutions. Success was found in four verticals: manufacturing, large equipment maintenance, telehealth, and insurance. The following excerpt examines the mobile collaboration market by vertical breakdown, examining markets considered to be the strongest, as well as those expected to gain strength over the coming months.
[click on the image above for the full excerpt]
Companies analyzed in this report include: Agito Networks Inc.; CallWave Inc. (Nasdaq: CALL); Comdasys AG; DiVitas Networks Inc.; Librestream Technologies Inc.; NEC Corp. (TSE: 6701; Pink Sheets: NIPNF); Novell Inc. (Nasdaq: NOVL); Open-Xchange AG; U4EA Technologies Inc.; Varaha Systems Inc.; and Zimbra, a subsidiary of Yahoo! Inc. (Nasdaq: YHOO).
Other companies mentioned in this report include: Avaya Inc.; Cisco Systems Inc. (Nasdaq: CSCO); Dimdim Inc.; Google Inc. (Nasdaq: GOOG); IBM Corp. (NYSE: IBM); Juniper Networks Inc. (Nasdaq: JNPR); Microsoft Corp. (Nasdaq: MSFT); Nortel Networks Corp. (NYSE: NT); Research In Motion Ltd. (Nasdaq: RIMM; Toronto: RIM); Siemens AG (NYSE: SI; Frankfurt: SIE); Tandberg ASA (Oslo: TAA).
Total pages: 22
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